FAQ - Frequently Asked Questions

1. How can I place an order?

Orders can be placed directly on our website www.mimizufurniture.com. Simply add the product to your cart, proceed to checkout, and complete payment.

2. What payment methods are available?

We offer the following payment methods:

• Bank transfer

• Online payment (PayU, PayPal)

• Credit/Debit Card

3. What is the order processing time?

Delivery time is 3 to 6 weeks, depending on order specifications and product availability.

4. Can I cancel my order?

Yes, you can cancel your order before it ships. Please contact us at info@mimizufurniture.com.

5. Can I return a purchased product?

Yes, according to our returns policy, you have 14 days to withdraw from the contract and return the product. The product must be in undamaged condition. Return costs are the responsibility of the customer.

6. How to file a complaint?

Complaints should be submitted via email to info@mimizufurniture.com, attaching photos documenting the product defect.

7. What are the shipping costs?

Shipping costs depend on the shipping method chosen and are indicated when placing the order.

8. Can I change my delivery address after placing my order?

You can change your delivery address before your order ships. To do so, please contact us by email as soon as possible.

9. Do you deliver outside of Poland?

Yes, we deliver our products to selected EU countries. Delivery costs and times may vary depending on location.

10. How can I contact customer service?

You can contact us via email: info@mimizufurniture.com.