FAQ - Frequently Asked Questions

 

1. How can I place an order?

Orders can be placed directly on our website www.mimizufurniture.com. Simply add the product to the cart, proceed to checkout, and complete the payment.

2. What payment methods are available?

We offer the following payment options:

• Bank transfer

• Online payment (PayU, PayPal)

• Credit/debit card

3. What is the delivery time?

Delivery takes between 5 to 21 business days, depending on product specifications and availability.

4. Can I cancel my order?

Yes, you can cancel your order before it is shipped. Please contact us at info@mimizufurniture.com.

5. Can I return a purchased product?

Yes, you have 14 days to withdraw from the contract and return the product, provided it is in its original condition. The return shipping cost is borne by the customer.

6. What are the return policies?

• You have the right to return the product within 14 days of receipt.

• The product must be in its original condition and packaging.

• The return must be reported via email to info@mimizufurniture.com.

• Once the return is approved, the product should be sent to the provided address.

• The return shipping cost is covered by the customer unless the product is defective.

• Refunds are processed within 14 days of receiving the returned product.

7. How do I file a complaint?

Complaints should be submitted via email to info@mimizufurniture.com, including photos documenting the defect.

8. What are the shipping costs?

Shipping costs depend on the selected shipping method and are displayed during the checkout process.

9. Can I change the delivery address after placing an order?

Yes, you can change the delivery address before shipment. Please contact us as soon as possible via email.

10. Do you deliver outside of Poland?

Yes, we deliver to selected EU countries. Shipping costs and delivery times vary depending on the location.

11. How can I contact customer support?

You can reach us via email: info@mimizufurniture.com.